Buy online at and all returns are FREE!

Online purchase 

  • All items purchased on the website can be returned using the free CollectPlus returns label on your order invoice within 28 days. Including sale items.
  • You can also return your online purchase to any of our Dune London standalone stores for a refund or exchange. However, PayPal returns cannot be refunded in store.

For a new CollectPlus returns label, please visit:

For returns from the Channel Islands and areas that don't have a CollectPlus collection point nearby, grab a Royal Mail returns label here

Dune London store purchase

  • Full price – You can return the item within 28 days. 
  • Sale price – You can return the item within 14 days for refund or exchange. 
  • All returns must be returned to any Dune London store with proof of purchase.

Concession purchase

  • We can’t accept returns from our concessions within John Lewis, House of Fraser, Selfridges, Top Shop, Dorothy Perkins or Debenhams. 
  • You need to return your item back to the retailer this was purchased from, with your proof of purchase.

Outlet store purchase

You may return your purchase back to the Outlet or a Dune London store within 14 days for a full refund, with proof of purchase.


Airport purchase 

Returns for purchases made in our London Gatwick and London Stansted Airport stores must be returned back to that store directly using one of these labels:   
Unfortunately this is not a free service.