20% Off Promotion

  • Promotion code BANKHOL20 to be redeemed at checkout.
  • Valid on full priced products only.
  • Excludes shoe care.
  • Not valid in conjunction with any other offers.
  • Offer is online only.
  • No minimum order.
  • The Dune Group reserves the right to update or cancel this offer at any time without notice.
  • Nothing in these Terms will affect the customer’s legal rights.



20% Off Email Sign Up

  • Promotion code to be redeemed at checkout
  • Only redeemable once and is not valid in conjunction with any other offers
  • Valid only on full priced products
  • Valid online only
  • No minimum order
  • The Dune Group reserves the right to update or cancel this offer at any time without notice
  • Nothing in these Terms will affect the customer’s legal rights
 

Head Over Heels Unlimited

  • Pay for delivery on your first order and receive unlimited free UK Standard Delivery or Standard CollectPlus on all future orders for a year.
  • Any UK orders placed from 11th March 2019 where delivery was paid (excluding Click and Collect) will automatically qualify for free Standard UK delivery and is valid for a year from original order date.
  • Only applies to orders with paid UK delivery services, excluding Click and Collect.
  • UK customers only, including Northern Ireland, Highlands (e.g. North tip of Scotland) and Islands off the coast of mainland UK.
  • Automatically applies against customer email address regardless of full member or guest checkout.
  • No minimum order.
  • Valid for 12 months from the date of first order with paid delivery.
  • Offer is online only.
  • The Dune Group reserves the right to update or cancel this offer at any time without notice.
  • Nothing in these Terms will affect the customer’s legal rights.
 

Review & Win

We love hearing from you. Post a review of your latest buy for a chance to win our monthly prize draw. Want the details? Have a read of the below:

Terms
  • Winners are chosen at random from approved product reviews submitted in that calendar month
  • Winners will be chosen from all approved product reviews both positive and negative 
  • Winners will be contacted by Head Over Heels Customer Experience Team to arrange delivery of the prize 
  • Prizes can change without notice but will have a minimum value of £50 
  • Promotional code will be issued in pounds sterling
  • Codes are only valid for 12 months from issue 
  • No purchase is necessary. To enter you must log in to the site and post a product review which adheres to the site's editorial guidelines - see below
  • Consumers that post a review that meets these guidelines will have their review published and will be automatically entered in that month's prize draw
  • There is no cash alternative to the stated prize and the administrator's decision is final 
  • Head Over Heels reserves the right to publish first names, nicknames and city locations of prize winners online, however, we will not post surnames or addresses - please do not share this information in your review
  • The Dune Group employees and their families are excluded
  • Head Over Heels reserves the right to withdraw this free prize draw at any time without notice 
  • Only product reviews will be approved for use on the site – all other issues or queries should be raised directly with the Customer Experience Team.


Writing a Review - Guidelines

  • Tell us how the shoe or accessory fits and looks on you, plus any details you really like
  • Tell us how you are styling this item. Is it for a special occasion, or work?
  • If you aren't 100% happy with the product, let us and others know why. Is it the material, the style or the fit?
  • Please don't include any personal or identifiable information about yourself
  • If you experienced any issues with service or delivery, do let our Customer Experience Team know, but when it comes to the review, we really want to know what you thought about the product itself
  • Steer clear of mentioning other retailers or brands, even if the comparison is positive
  • Mentioning the exact price you paid might confuse other customers, as pricing can change and differs by currency
  • Inappropriate or abusive language is a big no, no!
 

Instagram - use of @headoverheels and/or #NeverStandStill

Social – Share your style for the chance to appear on our channels
 
How does it work?
Head Over Heels’ Media Carousel and Gallery redisplays pictures of you styling out our pieces. They’re submitted and approved by you, and give you the chance to show off your look. Plus, everything is shop-able at the click of a button. As a reward, our Marketing team will be choosing one entrant at random to win a £50 voucher each month (UK only). 
 
I’m in. How do I get involved?
It’s easy. Tag us on Instagram with @HeadOverHeels or add a picture using the upload button and the team will take a look. We wish we could use every shot, but that’s all part of the fun, right? If you’ve uploaded via Instagram, we’ll slide in to your comments with a message asking your permission to feature it. If you’re happy, just comment back with #YesHeadOverHeels to get things rolling.
 
How will I know if I've won?
We’ll comment under your original picture on Instagram to let you know you’ve won. If you submitted your photo via the uploader button, we’ll contact you via the email submitted with your entry.

What if I don't want you to use my picture?
If you’d prefer not to be featured, just select the Report Photo button on the image and we’ll know not to use it. If the photo is still live after 24 hours, drop us a line and we’ll make sure it’s taken down. 
 
Can I report an image or video?
If you spot something that you find inappropriate, you can report it to us using the Report Photo button. We keep all reports completely confidential. If the image meets our standards or you’re not the owner of the image, we’ll take your feedback into consideration but might still keep the image live. 
 
I posted on Instagram and tagged @HeadOverHeels but I can't see my image on the Head Over Heels website?
We wish we could use every shot, but that’s all part of the fun, right? To increase your chance of being featured, make sure that your photo is clear and crisp, square or portrait and shows the product clearly. 
 
If I delete an image from my Instagram account or change my settings to be private, will the image be removed from the Head Over Heels website?
No, removing a post or changing your privacy settings won’t remove the image from our site. If you do want the image removed, you can select the Report Photo button or contact our Customer Experience Team.