Want to talk? That’s what our Customer Experience team is here for. Drop us a line about your order, our products, or even tracking down a size. 

We might already have the answer in our Help Centre.

Live Chat

  • The quickest and easiest way to get in touch with us is through Live Chat, where one of the team will be on hand to answer those ‘right here, right now’ queries. Click the pink bubble at the bottom of the screen to begin.
  • Any messages sent outside of the opening hours below will come through to us as an email, so we’ll get back to within 24 hours on working days. 


Drop us an email at customerexperience@headoverheels.co.uk and we’ll get back to you within 24 hours on working days. 



Yes, we still use landlines. Our Customer Experience team are based in Leicester, and are always happy to chat if you prefer voices to screens. They’re multilingual too, so can take your call in English, French or German. 
  • From the UK: 01202 037 369
  • International: +44 (0)1202 037 369

Customer Experience opening hours

Monday – Friday 09:00 to 18:00
Saturday – 09:00 – 13:00
Sunday – Closed
Bank Holidays – Closed